Bart Lariviere
Bart Lariviere
Associate Professor of Marketing at KU Leuven
Verified email at
Cited by
Cited by
Customer attrition analysis for financial services using proportional hazard models
D Van den Poel, B Lariviere
European journal of operational research 157 (1), 196-217, 2004
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivičre, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
Predicting customer retention and profitability by using random forests and regression forests techniques
B Larivičre, D Van den Poel
Expert systems with applications 29 (2), 472-484, 2005
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
B Larivičre, H Joosten, EC Malthouse, M Van Birgelen, P Aksoy, WH Kunz, ...
Journal of Service Management, 2013
A meta-analysis of relationships linking service failure attributions to customer outcomes
Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivičre
Journal of Service Research 17 (4), 381-398, 2014
Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
B Larivičre, D Van den Poel
Expert Systems with Applications 27 (2), 277-285, 2004
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Y Van Vaerenbergh, B Larivičre, I Vermeir
Journal of Service Research 15 (3), 262-279, 2012
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivičre, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
How technical and functional service quality drive consumer happiness: moderating influences of channel usage
A De Keyser, B Lariviere
Journal of Service Management, 2014
Linking perceptual and behavioral customer metrics to multiperiod customer profitability: a comprehensive service-profit chain application
B Larivičre
Journal of Service Research 11 (1), 3-21, 2008
A longitudinal examination of customer commitment and loyalty
B Lariviere, TL Keiningham, B Cooil, L Aksoy, EC Malthouse
Journal of Service Management, 2014
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels
B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas
Journal of Marketing Research 53 (1), 91-109, 2016
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management, 2015
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
Service recovery's impact on customers next-in-line
YV Vaerenbergh, I Vermeir, B Lariviere
Managing Service Quality 23 (6), 495-512, 2013
A roadmap for driving customer word-of-mouth
TL Keiningham, RT Rust, B Lariviere, L Aksoy, L Williams
Journal of Service Management, 2018
Investigating the post-complaint period by means of survival analysis
B Lariviere, D Van den Poel
Expert Systems with Applications 29 (3), 667-677, 2005
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
B Larivičre, L Aksoy, B Cooil, TL Keiningham
Journal of Service Management, 2011
Customer intentions to invoke service guarantees: do excellence in service recovery, type of guarantee and cultural orientation matter?
Y Van Vaerenbergh, A De Keyser, B Larivičre
Managing Service Quality: An International Journal, 2014
The cumulative effect of satisfaction with discrete transactions on share of wallet
TL Keiningham, L Aksoy, EC Malthouse, B Lariviere, A Buoye
Journal of Service Management, 2014
The system can't perform the operation now. Try again later.
Articles 1–20