Bart Lariviere
Bart Lariviere
Associate Professor of Marketing at KU Leuven
Verified email at kuleuven.be
Title
Cited by
Cited by
Year
Customer attrition analysis for financial services using proportional hazard models
D Van den Poel, B Lariviere
European journal of operational research 157 (1), 196-217, 2004
4872004
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B Larivičre, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ...
Journal of Business Research 79, 238-246, 2017
4082017
Predicting customer retention and profitability by using random forests and regression forests techniques
B Larivičre, D Van den Poel
Expert systems with applications 29 (2), 472-484, 2005
3582005
Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
B Larivičre, H Joosten, EC Malthouse, M Van Birgelen, P Aksoy, WH Kunz, ...
Journal of Service Management, 2013
2342013
A meta-analysis of relationships linking service failure attributions to customer outcomes
Y Van Vaerenbergh, C Orsingher, I Vermeir, B Larivičre
Journal of Service Research 17 (4), 381-398, 2014
1592014
Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
B Larivičre, D Van den Poel
Expert Systems with Applications 27 (2), 277-285, 2004
1552004
The impact of process recovery communication on customer satisfaction, repurchase intentions, and word-of-mouth intentions
Y Van Vaerenbergh, B Larivičre, I Vermeir
Journal of Service Research 15 (3), 262-279, 2012
1482012
A cross-national investigation of the satisfaction and loyalty linkage for mobile telecommunications services across eight countries
L Aksoy, A Buoye, P Aksoy, B Larivičre, TL Keiningham
Journal of Interactive Marketing 27 (1), 74-82, 2013
1092013
How technical and functional service quality drive consumer happiness: moderating influences of channel usage
A De Keyser, B Lariviere
Journal of Service Management, 2014
992014
Linking perceptual and behavioral customer metrics to multiperiod customer profitability: a comprehensive service-profit chain application
B Larivičre
Journal of Service Research 11 (1), 3-21, 2008
832008
A longitudinal examination of customer commitment and loyalty
B Lariviere, TL Keiningham, B Cooil, L Aksoy, EC Malthouse
Journal of Service Management, 2014
772014
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage: A cross-industry analysis at the customer and firm levels
B Lariviere, TL Keiningham, L Aksoy, A Yalçin, FV Morgeson III, S Mithas
Journal of Marketing Research 53 (1), 91-109, 2016
762016
Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet
TL Keiningham, B Cooil, EC Malthouse, B Lariviere, A Buoye, L Aksoy, ...
Journal of Service Management, 2015
722015
Service recovery's impact on customers next-in-line
YV Vaerenbergh, I Vermeir, B Lariviere
Managing Service Quality 23 (6), 495-512, 2013
612013
Does loyalty span domains? Examining the relationship between consumer loyalty, other loyalties and happiness
L Aksoy, TL Keiningham, A Buoye, B Lariviere, L Williams, I Wilson
Journal of Business Research 68 (12), 2464-2476, 2015
602015
A roadmap for driving customer word-of-mouth
TL Keiningham, RT Rust, B Lariviere, L Aksoy, L Williams
Journal of Service Management, 2018
522018
Investigating the post-complaint period by means of survival analysis
B Lariviere, D Van den Poel
Expert Systems with Applications 29 (3), 667-677, 2005
452005
Customer intentions to invoke service guarantees: Do excellence in service recovery, type of guarantee and cultural orientation matter?
Y Van Vaerenbergh, A De Keyser, B Larivičre
Managing Service Quality: An International Journal, 2014
352014
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
B Larivičre, L Aksoy, B Cooil, TL Keiningham
Journal of Service Management, 2011
352011
The cumulative effect of satisfaction with discrete transactions on share of wallet
TL Keiningham, L Aksoy, EC Malthouse, B Lariviere, A Buoye
Journal of Service Management, 2014
272014
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