Larry Menor
Larry Menor
Ivey Business School at Western University
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Cited by
Cited by
New service development: areas for exploitation and exploration
LJ Menor, MV Tatikonda, SE Sampson
Journal of Operations Management 20 (2), 135-157, 2002
Insights into service operations management: a research agenda
AV Roth, LJ Menor
Production and Operations management 12 (2), 145-164, 2003
A critical evaluation of the new services development process: integrating service innovation and service design
SP Johnson
New service development, creating memorable experiences, 2000
New service development competence in retail banking: Construct development and measurement validation
LJ Menor, AV Roth
Journal of operations management 25 (4), 825-846, 2007
New service development competence and performance: an empirical investigation in retail banking
LJ Menor, AV Roth
Production and Operations Management 17 (3), 267-284, 2008
Examining the influence of operational intellectual capital on capabilities and performance
LJ Menor, MM Kristal, ED Rosenzweig
Manufacturing & Service Operations Management 9 (4), 559-578, 2007
Agility in retail banking: a numerical taxonomy of strategic service groups
LJ Menor, AV Roth, CH Mason
Manufacturing & Service Operations Management 3 (4), 273-292, 2001
The Balanced Scorecard: To adopt or not to adopt
K Hendricks, L Menor, C Wiedman, S Richardson
Ivey Business Journal 69 (2), 1-7, 2004
The process management triangle: An empirical investigation of process trade-offs
RD Klassen, LJ Menor
Journal of Operations Management 25 (5), 1015-1034, 2007
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
Toward a provider-based view on the design and delivery of quality e-service encounters
YK Cho, LJ Menor
Journal of Service Research 13 (1), 83-95, 2010
Adoption of the balanced scorecard: A contingency variables analysis
K Hendricks, M Hora, L Menor, C Wiedman
Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de …, 2012
Service competitiveness–an international benchmarking comparison of service practice and performance in Germany, UK and USA
A Meyer, R Chase, A Roth, C Voss, KU Sperl, L Menor, K Blackmon
International Journal of Service Industry Management 10 (4), 369-379, 1999
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 39-54, 2018
Designing and managing service operations: Introduction to the special issue
AV Roth, LJ Menor
Production and Operations Management 12 (2), 141-144, 2003
An empirical investigation of new service development competence and performance
LJ Menor
The University of North Carolina at Chapel Hill, 2000
A critical evaluation of the new service development process. New service development: Creating memorable experiences, 1-32
SP Johnson, LJ Menor, AV Roth, RB Chase
London: Sage Publication, 2000
Why we need a service logic: a comparative review
SE Sampson, LJ Menor, SA Bone
Journal of Applied Management and Entrepreneurship 15 (3), 18, 2010
New Service Development Competence and Perfomance
LJ Menor
Ph. D. Dissertation, University of North Carolina at Chapel Hill, 2000
A complementary resource bundle as an antecedent of e-channel success in small retail service providers
YK Cho, LJ Menor
Journal of Service Research 15 (1), 111-125, 2012
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