| New service development: areas for exploitation and exploration LJ Menor, MV Tatikonda, SE Sampson Journal of Operations Management 20 (2), 135-157, 2002 | 1038 | 2002 |
| Insights into service operations management: a research agenda AV Roth, LJ Menor Production and Operations management 12 (2), 145-164, 2003 | 861 | 2003 |
| A critical evaluation of the new services development process: integrating service innovation and service design SP Johnson New service development, creating memorable experiences, 2000 | 630 | 2000 |
| New service development competence in retail banking: Construct development and measurement validation LJ Menor, AV Roth Journal of operations management 25 (4), 825-846, 2007 | 600 | 2007 |
| New service development competence and performance: an empirical investigation in retail banking LJ Menor, AV Roth Production and Operations Management 17 (3), 267-284, 2008 | 259 | 2008 |
| Examining the influence of operational intellectual capital on capabilities and performance LJ Menor, MM Kristal, ED Rosenzweig Manufacturing & Service Operations Management 9 (4), 559-578, 2007 | 233 | 2007 |
| Agility in retail banking: a numerical taxonomy of strategic service groups LJ Menor, AV Roth, CH Mason Manufacturing & Service Operations Management 3 (4), 273-292, 2001 | 215 | 2001 |
| The Balanced Scorecard: To adopt or not to adopt K Hendricks, L Menor, C Wiedman, S Richardson Ivey Business Journal 69 (2), 1-7, 2004 | 181 | 2004 |
| The process management triangle: An empirical investigation of process trade-offs RD Klassen, LJ Menor Journal of Operations Management 25 (5), 1015-1034, 2007 | 109 | 2007 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 107 | 2018 |
| Toward a provider-based view on the design and delivery of quality e-service encounters YK Cho, LJ Menor Journal of Service Research 13 (1), 83-95, 2010 | 84 | 2010 |
| Adoption of the balanced scorecard: A contingency variables analysis K Hendricks, M Hora, L Menor, C Wiedman Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de …, 2012 | 79 | 2012 |
| Service competitiveness–an international benchmarking comparison of service practice and performance in Germany, UK and USA A Meyer, R Chase, A Roth, C Voss, KU Sperl, L Menor, K Blackmon International Journal of Service Industry Management 10 (4), 369-379, 1999 | 62 | 1999 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 46 | 2018 |
| Designing and managing service operations: Introduction to the special issue AV Roth, LJ Menor Production and Operations Management 12 (2), 141, 2003 | 35 | 2003 |
| An empirical investigation of new service development competence and performance LJ Menor The University of North Carolina at Chapel Hill, 2000 | 22 | 2000 |
| Why we need a service logic: a comparative review SE Sampson, LJ Menor, SA Bone Journal of Applied Management and Entrepreneurship 15 (3), 18, 2010 | 16 | 2010 |
| New Service Development Competence and Perfomance LJ Menor Ph. D. Dissertation, University of North Carolina at Chapel Hill, 2000 | 16 | 2000 |
| A complementary resource bundle as an antecedent of e-channel success in small retail service providers YK Cho, LJ Menor Journal of Service Research 15 (1), 111-125, 2012 | 15 | 2012 |
| A critical evaluation of the new service development process in New Service Development, J. Fitzsimmons, M. Fitzsimmons SP Johnson, LJ Menor, AV Roth, RB Chase Sage, Thousand Oaks, CA, 2000 | 12 | 2000 |
