| When and how managers' responses to online reviews affect subsequent reviews Y Wang, A Chaudhry Journal of Marketing Research 55 (2), 163-177, 2018 | 242 | 2018 |
| Frontiers: How support for Black Lives Matter impacts consumer responses on social media Y Wang, MS Qin, X Luo, Y Kou Marketing Science 41 (6), 1029-1044, 2022 | 36 | 2022 |
| 5 principles for responding to customer reviews KT Manis, Y Wang, A Chaudhry Harvard Business Review, 2020 | 6 | 2020 |
| Do Online Reviews Improve Product Quality? Evidence from Hotel Reviews on Travel Sites. Y Wang, A Chaudhry, A Pazgal Available at SSRN 3238510, 2019 | 6 | 2019 |
| Combating COVID-19 with Shelter-in-Place: Causation or Correlation? V Ngo, Y Wang, H Chen, X Luo Available at SSRN 3634613, 2020 | 4* | 2020 |
| Estimating assortment size effects on platforms: Leveraging imperfect geographic targeting for causal inference Y Wang, X Luo, Z Lin Production and Operations Management 32 (11), 3394-3412, 2023 | 3* | 2023 |
| Nowcasting in chatbot design: Leveraging service journey patterns to improve user satisfaction Y Wang, Y Wang, X Luo, XY Wang Available at SSRN 3576988, 2020 | 3 | 2020 |
| Rejoinder: Heterogeneous Impact of Brands’ Support for Black Lives Matter on Consumer Responses Y Wang, MS Qin, X Luo, Y Kou Marketing Science 41 (6), 1053-1056, 2022 | | 2022 |
| (Sub) Optimality of Dynamic Pricing Decisions in a Competitive Oligopoly Y Wang Available at SSRN 2518006, 2014 | | 2014 |
