Paul Harrigan

Cited by

	All	Since 2019
Citations	7891	6645
h-index	39	37
i10-index	59	56

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Co-authors

Geoffrey SoutarEmeritus Professor of Marketing, University of Western AustraliaVerified email at uwa.edu.au
Elaine RamseyProfessor of Business Innovation, Ulster UniversityVerified email at ulster.ac.uk
patrick ibbotsonSenior Lecturer (Associate Professor)Verified email at ulster.ac.uk
Timothy M. DalyAssociate Professor of Marketing, Zayed UniversityVerified email at zu.ac.ae
Morgan P MilesUniversity of Queensland and Charles Sturt UniversityVerified email at uq.edu.au
Uwana EversCentre for Human and Cultural Values, The University of Western AustraliaVerified email at uwa.edu.au
Shasha WangSenior Lecturer, Queensland University of TechnologyVerified email at qut.edu.au
Sanjit K. RoyProfessor of Marketing and Service Science, Edith Cowan UniversityVerified email at ecu.edu.au
Kristof CoussementIESEG School of ManagementVerified email at ieseg.fr
Jason WeismuellerLecturer, University of Western AustraliaVerified email at uwa.edu.au
Momoko FujitaSenior Lecturer, University of CanberraVerified email at uwa.edu.au
Musfiq Mannan ChoudhuryProfessor of E-Business and Digital Marketing, University of DhakaVerified email at du.ac.bd
Dr Violetta Wilk (PhD) FAMI CPMSenior Lecturer in Digital Marketing, Edith Cowan UniversityVerified email at ecu.edu.au
Catherine J ArcherSenior Lecturer, Edith Cowan UniversityVerified email at ecu.edu.au
Kim FeddemaEdith Cowan UniversityVerified email at ecu.edu.au
Yulin FangThe University of Hong KongVerified email at hku.hk
Aman AbidLahore University of Management SciencesVerified email at lums.edu.pk
Dr. Bang NguyenRetired Professor of Marketing, PhD (Oxford Brookes University)Verified email at oxfordbrookes.net
Darren MeisterIvey Business SchoolVerified email at ivey.uwo.ca
Andreas SchroederProfessor of Digital Strategy and Services Innovation, Lancaster University Management SchoolVerified email at lancaster.ac.uk

Paul Harrigan

Associate Professor, The University of Western Australia

Verified email at uwa.edu.au - Homepage

digital marketing services marketing online engagement information systems


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
Customer engagement with tourism social media brands P Harrigan, U Evers, M Miles, T Daly Tourism management 59, 597-609, 2017	1181	2017
Influencer endorsements: How advertising disclosure and source credibility affect consumer purchase intention on social media J Weismueller, P Harrigan, S Wang, GN Soutar Australasian marketing journal 28 (4), 160-170, 2020	715	2020
Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent P Harrigan, U Evers, MP Miles, T Daly Journal of Business Research 88, 388-396, 2018	702	2018
CRM to social CRM: the integration of new technologies into customer relationship management MM Choudhury, P Harrigan Journal of Strategic Marketing 22 (2), 149-176, 2014	433	2014
Identifying influencers on social media P Harrigan, TM Daly, K Coussement, JA Lee, GN Soutar, U Evers International Journal of Information Management 56, 102246, 2021	280	2021
Modelling CRM in a social media age P Harrigan, G Soutar, MM Choudhury, M Lowe Australasian Marketing Journal 23 (1), 27-37, 2015	263	2015
Exploring entrepreneurial marketing M Miles, A Gilmore, P Harrigan, G Lewis, Z Sethna Journal of Strategic Marketing 23 (2), 94-111, 2015	233	2015
Critical factors underpinning the e-CRM activities of SMEs P Harrigan, E Ramsey, P Ibbotson Journal of Marketing Management 27 (5-6), 503-529, 2011	232	2011
Linking social media to customer relationship management (CRM): a qualitative study on SMEs S Guha, P Harrigan, G Soutar Journal of Small Business & Entrepreneurship 30 (3), 193-214, 2018	227	2018
From e-CRM to s-CRM. Critical factors underpinning the social CRM activities of SMEs P Harrigan, M Miles Small Enterprise Research 21 (1), 99-116, 2014	203	2014
How can marketing academics serve marketing practice? The new marketing DNA as a model for marketing education P Harrigan, B Hulbert Journal of marketing education 33 (3), 253-272, 2011	199	2011
Tackling social media data analysis: Comparing and contrasting QSR NVivo and Leximancer V Wilk, GN Soutar, P Harrigan Qualitative Market Research: An International Journal 22 (2), 94-113, 2019	176	2019
Marketing research on Mobile apps: past, present and future L Stocchi, N Pourazad, N Michaelidou, A Tanusondjaja, P Harrigan Journal of the Academy of Marketing Science, 1-31, 2022	175	2022
The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation SK Roy, G Singh, M Hope, B Nguyen, P Harrigan The Role of Smart Technologies in Decision Making, 114-147, 2022	165	2022
Capturing and co-creating student experiences in social media: A social identity theory perspective M Fujita, P Harrigan, GN Soutar Journal of Marketing Theory and Practice 26 (1-2), 55-71, 2018	147	2018
The role of social media in the engagement and information processes of social CRM P Harrigan, MP Miles, Y Fang, SK Roy International Journal of Information Management 54, 102151, 2020	145	2020
Exploring and explaining SME marketing: investigating e-CRM using a mixed methods approach P Harrigan, E Ramsey, P Ibbotson Journal of Strategic Marketing 20 (2), 127-163, 2012	135	2012
How trust leads to online purchase intention founded in perceived usefulness and peer communication M Harrigan, K Feddema, S Wang, P Harrigan, E Diot Journal of Consumer Behaviour 20 (5), 1297-1312, 2021	134	2021
Online brand advocacy (OBA): the development of a multiple item scale V Wilk, GN Soutar, P Harrigan Journal of Product & Brand Management 29 (4), 415-429, 2020	112	2020
Social media in politics: The ultimate voter engagement tool or simply an echo chamber? L Harris, P Harrigan Journal of Political Marketing 14 (3), 251-283, 2015	107	2015

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