| Service recovery: a framework and empirical investigation JL Miller, CW Craighead, KR Karwan Journal of operations Management 18 (4), 387-400, 2000 | 895 | 2000 |
| Effects of procedural and distributive justice on factors predictive of turnover WH Hendrix, T Robbins, J Miller, TP Summers Journal of social behavior and personality 13 (4), 611, 1998 | 325 | 1998 |
| The effects of severity of failure and customer loyalty on service recovery strategies CW Craighead, KR Karwan, JL Miller Production and Operations Management 13 (4), 307-321, 2004 | 231 | 2004 |
| Scheduling medical residents to rotations: solving the large-scale multiperiod staff assignment problem LS Franz, JL Miller Operations Research 41 (2), 269-279, 1993 | 148 | 1993 |
| How internal integration, information sharing, and training affect supply chain risk management capabilities JM Riley, R Klein, J Miller, V Sridharan International Journal of Physical Distribution & Logistics Management 46 (10 …, 2016 | 138 | 2016 |
| Short Research Note: Using the group‐value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice TL Robbins, TP Summers, JL Miller, WH Hendrix Journal of occupational and organizational psychology 73 (4), 511-518, 2000 | 131 | 2000 |
| Fair pay for fair play: Estimating pay equity in professional baseball with data envelopment analysis LW Howard, JL Miller Academy of Management Journal 36 (4), 882-894, 1993 | 102 | 1993 |
| Considering customer loyalty in developing service recovery strategies T Robbins, J Miller Journal of Business Strategies 21 (2), 95-110, 2004 | 71 | 2004 |
| Co-creating value using customer training and education in a healthcare service design U Damali, JL Miller, LD Fredendall, DW Moore, CJ Dye Journal of Operations Management 47, 80-97, 2016 | 70 | 2016 |
| Slack and performance in health care delivery JL Miller, EE Adam Jr International Journal of Quality & Reliability Management 13 (8), 63-74, 1996 | 36 | 1996 |
| Coordinating manufacturing and marketing in international firms CHS John, ST Young, JL Miller Journal of World Business 34 (2), 109-127, 1999 | 30 | 1999 |
| A binary-rounding heuristic for multi-period variable-task-duration assignment problems JL Miller, LS Franz Computers & operations research 23 (8), 819-828, 1996 | 28 | 1996 |
| Procedural and distributive justice effects on turnover W Hendrix, T Robbins, J Miller, TP Summers annual meeting of the Society for Industrial and Organizational Psychology …, 1999 | 26 | 1999 |
| Innovations in knowledge management: applying modular design F Zhu, X Sun, J Miller, Z Deng International Journal of Innovation Science 6 (2), 83-96, 2014 | 18 | 2014 |
| A protocol for the order commitment decision in a supply network N Thammakoranonta, A Radhakrishnan, S Davis, JC Peck, JL Miller International Journal of Production Economics 115 (2), 515-527, 2008 | 7 | 2008 |
| Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity U Damali, LD Fredendall, JL Miller, DW Moore, CJ Dye Decision Sciences 53 (4), 750-770, 2022 | 5 | 2022 |
| Mitigating manifest supply chain disruptions JM Riley, R Klein, J Miller, V Sridharan The TQM Journal 32 (5), 939-957, 2020 | 5 | 2020 |
| Offering appropriate information technologies at different stages in the customer service life cycle for improved service delivery JE Gerow, J Miller Journal of Service Science and Management 3 (01), 1, 2010 | 5 | 2010 |
| A statistical process control approach to homework assignments (or, practicing what we preach) JL Miller Journal of Education for Business 71 (5), 288-292, 1996 | 5 | 1996 |
| Incorporating the predictability of consequences into a disruption management framework JM Riley, J Miller, V Sridharan International Journal of Business Analytics (IJBAN) 2 (3), 20-32, 2015 | 2 | 2015 |
