Janis Miller
Janis Miller
Associate Professor of Management, Clemson University
Verified email at
Cited by
Cited by
Service recovery: a framework and empirical investigation
JL Miller, CW Craighead, KR Karwan
Journal of operations Management 18 (4), 387-400, 2000
Effects of procedural and distributive justice on factors predictive of turnover
WH Hendrix, T Robbins, J Miller, TP Summers
Journal of social behavior and personality 13 (4), 611, 1998
The effects of severity of failure and customer loyalty on service recovery strategies
CW Craighead, KR Karwan, JL Miller
Production and Operations Management 13 (4), 307-321, 2004
Scheduling medical residents to rotations: solving the large-scale multiperiod staff assignment problem
LS Franz, JL Miller
Operations Research 41 (2), 269-279, 1993
Short Research Note: Using the group‐value model to explain the role of noninstrumental justice in distinguishing the effects of distributive and procedural justice
TL Robbins, TP Summers, JL Miller, WH Hendrix
Journal of occupational and organizational psychology 73 (4), 511-518, 2000
How internal integration, information sharing, and training affect supply chain risk management capabilities
JM Riley, R Klein, J Miller, V Sridharan
International Journal of Physical Distribution & Logistics Management 46 (10 …, 2016
Fair pay for fair play: Estimating pay equity in professional baseball with data envelopment analysis
LW Howard, JL Miller
Academy of Management Journal 36 (4), 882-894, 1993
Considering customer loyalty in developing service recovery strategies
T Robbins, J Miller
Journal of Business Strategies 21 (2), 95-110, 2004
Co-creating value using customer training and education in a healthcare service design
U Damali, JL Miller, LD Fredendall, DW Moore, CJ Dye
Journal of Operations Management 47, 80-97, 2016
Slack and performance in health care delivery
JL Miller, EE Adam
International Journal of Quality & Reliability Management, 1996
Coordinating manufacturing and marketing in international firms
CHS John, ST Young, JL Miller
Journal of World Business 34 (2), 109-127, 1999
A binary-rounding heuristic for multi-period variable-task-duration assignment problems
JL Miller, LS Franz
Computers & operations research 23 (8), 819-828, 1996
Procedural and distributive justice effects on turnover
W Hendrix, T Robbins, J Miller, TP Summers
annual meeting of the Society for Industrial and Organizational Psychology …, 1999
Innovations in knowledge management: applying modular design
F Zhu, X Sun, J Miller, Z Deng
International Journal of Innovation Science, 2014
A protocol for the order commitment decision in a supply network
N Thammakoranonta, A Radhakrishnan, S Davis, JC Peck, JL Miller
International Journal of Production Economics 115 (2), 515-527, 2008
Offering appropriate information technologies at different stages in the customer service life cycle for improved service delivery
JE Gerow, J Miller
Journal of Service Science and Management 3 (01), 1, 2010
A statistical process control approach to homework assignments (or, practicing what we preach)
JL Miller
Journal of Education for Business 71 (5), 288-292, 1996
Mitigating manifest supply chain disruptions
JM Riley, R Klein, J Miller, V Sridharan
The TQM Journal, 2019
Incorporating the predictability of consequences into a disruption management framework
JM Riley, J Miller, V Sridharan
International Journal of Business Analytics (IJBAN) 2 (3), 20-32, 2015
A billing policy for credit customers
JD Stowe, JL Miller
Managerial and Decision Economics 12 (5), 395-403, 1991
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