| Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized cμ/h Rule Z Long, N Shimkin, H Zhang, J Zhang Operations Research 68 (4), 1218-1230, 2020 | 27 | 2020 |
| Convergence to equilibrium states for fluid models of many-server queues with abandonment Z Long, J Zhang Operations Research Letters 42 (6-7), 388-393, 2014 | 13 | 2014 |
| Customer service chat systems with general service and patience times Z Long, T Tezcan, J Zhang Available at SSRN 3201743, 2018 | 9 | 2018 |
| Virtual allocation policies for many-server queues with abandonment Z Long, J Zhang Mathematical Methods of Operations Research 90, 399-451, 2019 | 5 | 2019 |
| A note on many-server fluid models with time-varying arrivals Z Long, J Zhang Probability in the Engineering and Informational Sciences 33 (3), 417-437, 2019 | 2 | 2019 |
| The Generalized c/μ Rule for Queues with Heterogeneous Server Pools Z Long, H Zhang, J Zhang, ZG Zhang Operations Research, 2023 | | 2023 |
Jiheng ZhangThe Hong Kong University of Science and TechnologyVerified email at ust.hk
