Joy Field
Joy Field
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Cited by
Impact of work teams on manufacturing performance: A longitudinal field study
RD Banker, JM Field, RG Schroeder, KK Sintia
Academy of Management Journal 39 (4), 867-890, 1996
Managing quality in the e‐service system: development and application of a process model
JM Field, GR Heim, KK Sinha
Production and Operations management 13 (4), 291-306, 2004
Process drivers of e-service quality: Analysis of data from an online rating site
GR Heim, JM Field
Journal of Operations Management 25 (5), 962-984, 2007
Supplier relations and supply chain performance in financial services processes
JM Field, LC Meile
International Journal of Operations & Production Management 28 (2), 185-206, 2008
Service research priorities: managing and delivering service in turbulent times
AL Ostrom, JM Field, D Fotheringham, M Subramony, A Gustafsson, ...
Journal of Service Research 24 (3), 329-353, 2021
An empirical analysis of financial services processes with a front-office or back-office orientation
MH Safizadeh, JM Field, LP Ritzman
Journal of Operations Management 21 (5), 557-576, 2003
Service coproduction with information stickiness and incomplete contracts: Implications for consulting services design
M Xue, JM Field
Production and Operations Management 17 (3), 357-372, 2008
The use of recycled materials in manufacturing: implications for supply chain management and operations strategy
JM Field, RP Sroufe
International Journal of Production Research 45 (18-19), 4439-4463, 2007
Work team performance over time: three case studies of South African manufacturers
AW Grütter, JM Field, NHB Faull
Journal of Operations Management 20 (5), 641-657, 2002
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
Sourcing practices and boundaries of the firm in the financial services industry
MH Safizadeh, JM Field, LP Ritzman
Strategic Management Journal 29 (1), 79-91, 2008
Comparing e‐service performance across industry sectors: Drivers of overall satisfaction in online retailing
LM Trabold, GR Heim, JM Field
International Journal of Retail & Distribution Management 34 (4/5), 240-257, 2006
Service research priorities: designing sustainable service ecosystems
JM Field, D Fotheringham, M Subramony, A Gustafsson, AL Ostrom, ...
Journal of Service Research 24 (4), 462-479, 2021
Uncertainty reduction approaches, uncertainty coping approaches, and process performance in financial services
JM Field, LP Ritzman, MH Safizadeh, CE Downing
Decision Sciences 37 (2), 149-175, 2006
Work-team implementation and trajectories of manufacturing quality: A longitudinal field study
RD Banker, JM Field, KK Sinha
Manufacturing & Service Operations Management 3 (1), 25-42, 2001
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 39-54, 2018
Applying process knowledge for yield variation reduction: A longitudinal field study
JM Field, KK Sinha
Decision Sciences 36 (1), 159-186, 2005
The value of outsourcing: A field study
CE Downing
Information systems management 19 (4), 84-89, 2003
Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics
JM Field, M Xue, LM Hitt
Operations Management Research 5, 43-56, 2012
Designing lean processes with improved service quality: An application in financial services
G Li, JM Field, MM Davis
Quality Management Journal 24 (1), 6-19, 2017
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