| Impact of work teams on manufacturing performance: A longitudinal field study RD Banker, JM Field, RG Schroeder, KK Sintia Academy of Management Journal 39 (4), 867-890, 1996 | 642 | 1996 |
| Service research priorities: managing and delivering service in turbulent times AL Ostrom, JM Field, D Fotheringham, M Subramony, A Gustafsson, ... Journal of Service Research 24 (3), 329-353, 2021 | 259 | 2021 |
| Managing quality in the e‐service system: Development and application of a process model JM Field, GR Heim, KK Sinha Production and Operations management 13 (4), 291-306, 2004 | 192 | 2004 |
| Supplier relations and supply chain performance in financial services processes JM Field, LC Meile International Journal of Operations & Production Management 28 (2), 185-206, 2008 | 164 | 2008 |
| Process drivers of e-service quality: Analysis of data from an online rating site GR Heim, JM Field Journal of Operations Management 25 (5), 962-984, 2007 | 164 | 2007 |
| Service research priorities: designing sustainable service ecosystems JM Field, D Fotheringham, M Subramony, A Gustafsson, AL Ostrom, ... Journal of Service Research 24 (4), 462-479, 2021 | 162 | 2021 |
| An empirical analysis of financial services processes with a front-office or back-office orientation MH Safizadeh, JM Field, LP Ritzman Journal of Operations Management 21 (5), 557-576, 2003 | 125 | 2003 |
| Service coproduction with information stickiness and incomplete contracts: Implications for consulting services design M Xue, JM Field Production and Operations Management 17 (3), 357-372, 2008 | 122 | 2008 |
| The use of recycled materials in manufacturing: implications for supply chain management and operations strategy JM Field, RP Sroufe International Journal of Production Research 45 (18-19), 4439-4463, 2007 | 122 | 2007 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 118 | 2018 |
| Work team performance over time: three case studies of South African manufacturers AW Grütter, JM Field, NHB Faull Journal of Operations Management 20 (5), 641-657, 2002 | 113 | 2002 |
| Sourcing practices and boundaries of the firm in the financial services industry MH Safizadeh, JM Field, LP Ritzman Strategic Management Journal 29 (1), 79-91, 2008 | 101 | 2008 |
| Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing LM Trabold, GR Heim, JM Field International Journal of Retail & Distribution Management 34 (4/5), 240-257, 2006 | 96 | 2006 |
| Uncertainty reduction approaches, uncertainty coping approaches, and process performance in financial services JM Field, LP Ritzman, MH Safizadeh, CE Downing Decision Sciences 37 (2), 149-175, 2006 | 61 | 2006 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 50 | 2018 |
| Work-team implementation and trajectories of manufacturing quality: A longitudinal field study RD Banker, JM Field, KK Sinha Manufacturing & Service Operations Management 3 (1), 25-42, 2001 | 48 | 2001 |
| Applying process knowledge for yield variation reduction: A longitudinal field study JM Field, KK Sinha Decision Sciences 36 (1), 159-186, 2005 | 43 | 2005 |
| Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service Y Lee, S Choi, JM Field Operations Management Research 13, 218-232, 2020 | 42 | 2020 |
| The value of outsourcing: A field study CE Downing Information systems management 19 (4), 84-89, 2003 | 36 | 2003 |
| Designing lean processes with improved service quality: An application in financial services G Li, JM Field, MM Davis Quality Management Journal 24 (1), 6-19, 2017 | 34 | 2017 |
