Enrico Secchi
Enrico Secchi
UCD Michael Smurfit Graduate Business School
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Cited by
Cited by
Advancing a typology of open innovation
PT Gianiodis, SC Ellis, E Secchi
International Journal of Innovation Management 14 (04), 531-572, 2010
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management, 2017
The impact of service improvisation competence on customer satisfaction: Evidence from the hospitality industry
E Secchi, A Roth, R Verma
Production and Operations Management 28 (6), 1329-1346, 2019
The role of service improvisation in improving hotel customer satisfaction
E Secchi, A Roth, R Verma
Customer participation risk management: conceptual model and managerial assessment tool
U Damali, E Secchi, SS Tax, D McCutcheon
Journal of Service Management, 2020
Essays on Service Improvisation Competence: Empirical Evidence from the Hospitality Industry
E Secchi
Clemson University, 2012
Open Innovation Networks and the Role of Intermediaries: An Agent-Based Simulation
E Secchi
Agent-Based Simulation of Organizational Behavior, 329-344, 2016
The effect of service improvisation competence on hotel performance
E Secchi, A Roth, R Verma
International Journal of Operations & Production Management, 2020
Managing customer performance in services
E Secchi, U Damali, D McCutcheon, SS Tax
The Routledge Handbook of Service Research Insights and Ideas, 302-321, 2020
The Sardinian Mining Geopark: The Challenge for New Sustainable Economic Development
E Giudici, E Secchi, C Secci
The International Journal of Environmental, Cultural, Economic, and Social …, 2009
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