Enrico Secchi
Enrico Secchi
UCD Michael Smurfit Graduate Business School
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Cited by
Cited by
Advancing a typology of open innovation
PT Gianiodis, SC Ellis, E Secchi
International Journal of Innovation Management 14 (04), 531-572, 2010
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management, 2017
The impact of service improvisation competence on customer satisfaction: Evidence from the hospitality industry
E Secchi, A Roth, R Verma
Production and Operations Management 28 (6), 1329-1346, 2019
The role of service improvisation in improving hotel customer satisfaction
E Secchi, A Roth, R Verma
Customer participation risk management: conceptual model and managerial assessment tool
U Damali, E Secchi, SS Tax, D McCutcheon
Journal of Service Management 32 (1), 27-51, 2021
Essays on Service Improvisation Competence: Empirical Evidence from the Hospitality Industry
E Secchi
Clemson University, 2012
Open innovation networks and the role of intermediaries: An agent-based simulation
E Secchi
Agent-Based Simulation of Organizational Behavior: New Frontiers of Social …, 2016
The effect of service improvisation competence on hotel performance
E Secchi, A Roth, R Verma
International Journal of Operations & Production Management, 2020
Are you ready for the sustainable bio-circular economy?
D Marshall, A O’Dochartaigh, A Prothero, O Reynolds, E Secchi
Business Horizons, 2023
Why Businesses Need to Embrace the Bioeconomy
E Marshall, D., O'Dochartaigh, A., Prothero, A., Reynolds, O. & Secchi
MIT Sloan Management Review 64 (1), 1-4, 2022
Managing customer performance in services
E Secchi, U Damali, D McCutcheon, SS Tax
The Routledge Handbook of Service Research Insights and Ideas, 302-321, 2020
Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics
U Damali, E Secchi, SS Tax, J Kessler
Research Handbook on Services Management, 54-69, 2022
The Sardinian Mining Geopark: The Challenge for New Sustainable Economic Development
E Giudici, E Secchi, C Secci
The International Journal of Environmental, Cultural, Economic, and Social …, 2009
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