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Co-authors
Rohit VermaDean and USC Educational Foundation Distinguished Professor, Darla Moore School of BusinessVerified email at cornell.edu- Liana VictorinoUniversity of VictoriaVerified email at uvic.ca
- Gary M ThompsonProfessor of Service Operations Management, Cornell UniversityVerified email at cornell.edu
- Jie J. ZhangAssociate Professor, Service Management, University of VictoriaVerified email at uvic.ca
- Joy FieldBoston CollegeVerified email at bc.edu
- Susan Meyer GoldsteinUniversity of Minnesota - Carlson School of ManagementVerified email at umn.edu
- Madeleine PullmanUniversity of SussexVerified email at sussex.ac.uk
- Aleda RothClemson UniversityVerified email at clemson.edu
- Ryan BuellHarvard Business SchoolVerified email at hbs.edu
- Enrico SecchiUCD Michael Smurfit Graduate Business SchoolVerified email at ucd.ie
- Chris K Andersonprofessor cornell universityVerified email at cornell.edu
- Rene G. RendonAssociate Professor, Naval Postgraduate SchoolVerified email at nps.edu
- Uday M. ApteNaval Postgraduate SchoolVerified email at nps.edu
- Matthew C. WalsmanAssistant Professor, Rutgers Business School, Rutgers UniversityVerified email at business.rutgers.edu
- Sheryl KimesCornell UniversityVerified email at cornell.edu
- Rob KwortnikAssociate Professor of Services Marketing, School of Hotel Administration, Cornell UniversityVerified email at cornell.edu
- Bo van der RheeNyenrode Business UniversityVerified email at nyenrode.nl
- Kate KarniouchinaMills College at Northeastern UniversityVerified email at northeastern.edu
