Christian Brock
Christian Brock
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Cited by
Cited by
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
M Blut, C Wang, NV Wünderlich, C Brock
Journal of the Academy of Marketing Science 49, 632-658, 2021
E-service quality: A meta-analytic review
M Blut, N Chowdhry, V Mittal, C Brock
Journal of retailing 91 (4), 679-700, 2015
Acceptance of smartphone‐based mobile shopping: Mobile benefits, customer characteristics, perceived risks, and the impact of application context
M Hubert, M Blut, C Brock, C Backhaus, T Eberhardt
Psychology & Marketing 34 (2), 175-194, 2017
D Ahlert, P Kenning, C Brock
2. Aufl., Heidelberg, 2020
The influence of acceptance and adoption drivers on smart home usage
M Hubert, M Blut, C Brock, RW Zhang, V Koch, R Riedl
European journal of marketing 53 (6), 1073-1098, 2019
The impact of service characteristics on the switching costs–customer loyalty link
M Blut, SE Beatty, H Evanschitzky, C Brock
Journal of Retailing 90 (2), 275-290, 2014
Will you tolerate this? The impact of affective commitment on complaint intention and postrecovery behavior
H Evanschitzky, C Brock, M Blut
Journal of Service Research 14 (4), 410-425, 2011
Bridging the intention–behavior gap among organic grocery customers: The crucial role of point‐of‐sale information
P Frank, C Brock
Psychology & Marketing 35 (8), 586-602, 2018
The role of customer engagement facets on the formation of attitude, loyalty and price perception
M Bergel, P Frank, C Brock
Journal of Services Marketing 33 (7), 890-903, 2019
Visitors’ loyalty and price perceptions: the role of customer engagement
M Bergel, C Brock
The Service Industries Journal 39 (7-8), 575-589, 2019
The impact of switching costs on customer complaint behavior and service recovery evaluation
M Bergel, C Brock
Journal of Service Theory and Practice 28 (4), 458-483, 2018
Beschwerdeverhalten und Kundenbindung: Erfolgswirkungen und Management der Kundenbeschwerde
C Brock
Springer-Verlag, 2009
Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context
C Brock, M Blut, H Evanschitzky, P Kenning
International journal of research in marketing 30 (3), 319-322, 2013
Are you still online or are you already mobile?–Predicting the path to successful conversions across different devices
C Kaatz, C Brock, L Figura
Journal of Retailing and Consumer Services 50, 10-21, 2019
The role of wholesale brands for buyer loyalty: a transaction cost perspective
P Kenning, S Grzeskowiak, C Brock, M Ahlert
Journal of Business & Industrial Marketing 26 (3), 162-170, 2011
F-commerce and the crucial role of trust
C Brock, M Blut, M Linzmajer, B Zimmer
Consumer relationship fading
H Evanschitzky, B Ramaseshan, MK Brady, FK Rabbanee, C Brock, ...
Psychology & Marketing 37 (6), 815-836, 2020
Digital disruption in retailing and beyond
H Evanschitzky, B Bartikowski, T Baines, M Blut, C Brock, K Kleinlercher, ...
SMR-Journal of Service Management Research 4 (4), 187-204, 2020
“Green cannibalism” or an “organic inside job”? Empirical insights into the rivalry of ethical grocery types
P Frank, C Brock
Psychology & Marketing 36 (6), 597-617, 2019
Innovative technologies in branded-service encounters: How robot characteristics affect brand trust and experience
M Blut, N Wünderlich, C Brock
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