| “Last-place aversion”: Evidence and redistributive implications I Kuziemko, RW Buell, T Reich, MI Norton The Quarterly Journal of Economics 129 (1), 105-149, 2014 | 383 | 2014 |
| The labor illusion: How operational transparency increases perceived value RW Buell, MI Norton Management Science 57 (9), 1564-1579, 2011 | 231 | 2011 |
| Creating reciprocal value through operational transparency RW Buell, T Kim, CJ Tsay Management Science 63 (6), 1673-1695, 2017 | 220 | 2017 |
| Are self‐service customers satisfied or stuck? RW Buell, D Campbell, FX Frei Production and Operations Management 19 (6), 679-697, 2010 | 129 | 2010 |
| Service operations: what’s next? JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 55-97, 2018 | 107 | 2018 |
| Surfacing the submerged state: Operational transparency increases trust in and engagement with government RW Buell, E Porter, MI Norton Manufacturing & Service Operations Management 23 (4), 781-802, 2021 | 99* | 2021 |
| Lifting the veil: The benefits of cost transparency B Mohan, RW Buell, LK John Marketing Science 39 (6), 1105-1121, 2020 | 95 | 2020 |
| How do customers respond to increased service quality competition? RW Buell, D Campbell, FX Frei Manufacturing & Service Operations Management 18 (4), 585-607, 2016 | 83* | 2016 |
| How transparency into internal and external responsibility initiatives influences consumer choice RW Buell, B Kalkanci Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2019 | 77* | 2019 |
| Mitigating malicious envy: Why successful individuals should reveal their failures. AW Brooks, K Huang, N Abi-Esber, RW Buell, L Huang, B Hall Journal of Experimental Psychology: General 148 (4), 667, 2019 | 70* | 2019 |
| Service operations: what have we learned? L Victorino, JM Field, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ... Journal of Service Management 29 (1), 39-54, 2018 | 46 | 2018 |
| Last-place aversion in queues RW Buell Management Science 67 (3), 1430-1452, 2021 | 35 | 2021 |
| Operational transparency RW Buell Harvard Business Review 97 (2), 102-113, 2019 | 31 | 2019 |
| Experimental evidence of pooling outcomes under information asymmetry W Schmidt, RW Buell Management Science 63 (5), 1586-1605, 2017 | 29* | 2017 |
| The customer may not always be right: customer compatibility and service performance RW Buell, D Campbell, FX Frei Management Science 67 (3), 1468-1488, 2021 | 23 | 2021 |
| Mitigating the negative effects of customer anxiety through access to human contact MA Shell, RW Buell Harvard Business School Technology & Operations Mgt. Unit Working Paper, 2022 | 22 | 2022 |
| The parts of customer service that should never be automated RW Buell Harvard Business Review 2018, 2018 | 13 | 2018 |
| Why anxious customers prefer human customer service M Shell, RW Buell Harvard Business Review, 2019 | 11 | 2019 |
| Cooks make tastier food when they can see their customers RW Buell, T Kim, CJ Tsay | 10 | 2014 |
| Improving customer compatibility with operational transparency RW Buell, MS Choi Harvard Business School, 2019 | 9 | 2019 |
Dennis CampbellHarvard UniversityVerified email at hbs.edu
