| Efficient ticket routing by resolution sequence mining Q Shao, Y Chen, S Tao, X Yan, N Anerousis Proceedings of the 14th ACM SIGKDD international conference on Knowledge …, 2008 | 113 | 2008 |
| Role-based access-control using reference ontology in clouds WT Tsai, Q Shao 2011 Tenth International Symposium on Autonomous Decentralized Systems, 121-128, 2011 | 106 | 2011 |
| Testing the scalability of SaaS applications WT Tsai, Y Huang, Q Shao 2011 IEEE International Conference on Service-Oriented Computing and …, 2011 | 88 | 2011 |
| OIC: Ontology-based intelligent customization framework for SaaS WT Tsai, Q Shao, W Li 2010 IEEE international conference on service-oriented computing and …, 2010 | 69 | 2010 |
| Towards a scalable and robust multi-tenancy SaaS WT Tsai, Q Shao, Y Huang, X Bai Proceedings of the Second Asia-Pacific Symposium on Internetware, 1-15, 2010 | 65 | 2010 |
| Real-time service-oriented cloud computing WT Tsai, Q Shao, X Sun, J Elston 2010 6th World Congress on Services, 473-478, 2010 | 65 | 2010 |
| Wise: A workflow information search engine Q Shao, P Sun, Y Chen 2009 IEEE 25th International Conference on Data Engineering, 1491-1494, 2009 | 62 | 2009 |
| Two-tier multi-tenancy scaling and load balancing WT Tsai, X Sun, Q Shao, G Qi 2010 IEEE 7th International Conference on E-Business Engineering, 484-489, 2010 | 56 | 2010 |
| EasySaaS: A SaaS development framework WT Tsai, Y Huang, Q Shao 2011 IEEE international conference on service-oriented computing and …, 2011 | 52 | 2011 |
| EasyTicket: a ticket routing recommendation engine for enterprise problem resolution Q Shao, Y Chen, S Tao, X Yan, N Anerousis Proceedings of the VLDB Endowment 1 (2), 1436-1439, 2008 | 46 | 2008 |
| SimSaaS: simulation software-as-a-service WT Tsai, W Li, H Sarjoughian, Q Shao Proceedings of the 44th Annual Simulation Symposium, 77-86, 2011 | 41 | 2011 |
| PEPX: a query-friendly probabilistic XML database T Li, Q Shao, Y Chen Proceedings of the 15th ACM international conference on Information and …, 2006 | 27 | 2006 |
| Towards effective and intelligent multi-tenancy SaaS Q Shao Arizona State University, 2011 | 23 | 2011 |
| Data Partitioning and Redundancy Management for Robust Multi-Tenancy SaaS. WT Tsai, Y Huang, Q Shao, X Bai Int. J. Softw. Informatics 4 (3), 437-471, 2010 | 20 | 2010 |
| Searching workflows with hierarchical views Z Liu, Q Shao, Y Chen Proceedings of the VLDB Endowment 3 (1-2), 918-927, 2010 | 16 | 2010 |
| Assessing expertise awareness in resolution networks Y Chen, S Tao, X Yan, N Anerousis, Q Shao 2010 International Conference on Advances in Social Networks Analysis and …, 2010 | 15 | 2010 |
| Efficiently discovering critical workflows in scientific explorations Q Shao, P Sun, Y Chen Future Generation Computer Systems 25 (5), 577-585, 2009 | 11 | 2009 |
| Ranking mortgage origination applications using customer, product, environment and workflow attributes Q Shao, A Sheopuri, M Naphade, C Dorai, D Johnson, J Hoffman 2009 IEEE International Conference on Cloud Computing, 198-205, 2009 | 8 | 2009 |
| Prioritizing loans using customer, product and workflow attributes C Dorai, JD Hoffmann, DN Johnson, MR Naphade, Q Shao, A Sheopuri US Patent App. 12/567,064, 2011 | 4 | 2011 |
| Storing and discovering critical workflows from log in scientific exploration Q Shao, M Kinsy, Y Chen 2007 IEEE Congress on Services (Services 2007), 209-212, 2007 | 2 | 2007 |
