Gregory R. Heim
Gregory R. Heim
Professor, Information & Operations Management, Mays Business School at Texas A&M
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Cited by
Cited by
Operational drivers of customer loyalty in electronic retailing: An empirical analysis of electronic food retailers
GR Heim, KK Sinha
Manufacturing & Service Operations Management 3 (3), 264-271, 2001
Managing quality in the e‐service system: development and application of a process model
JM Field, GR Heim, KK Sinha
Production and Operations management 13 (4), 291-306, 2004
Process drivers of e-service quality: Analysis of data from an online rating site
GR Heim, JM Field
Journal of Operations Management 25 (5), 962-984, 2007
Collaborative product development: The effect of project complexity on the use of information technology tools and new product development practices
DX Peng, GR Heim, DN Mallick
Production and Operations Management 23 (8), 1421-1438, 2014
The impact of information technology use on plant structure, practices, and performance: an exploratory study
GR Heim, DX Peng
Journal of Operations Management 28 (2), 144-162, 2010
A product-process matrix for electronic B2C operations: Implications for the delivery of customer value
GR Heim, KK Sinha
Journal of Service Research 3 (4), 286-299, 2001
Impacts of information technology on mass customization capability of manufacturing plants
DX Peng, GJ Liu, GR Heim
International Journal of Operations & Production Management, 2011
Comparing e‐service performance across industry sectors: drivers of overall satisfaction in online retailing
LM Trabold, GR Heim, JM Field
International Journal of Retail & Distribution Management, 2006
The value to the customer of RFID in service applications
GR Heim, WR Wentworth Jr, X Peng
Decision Sciences 40 (3), 477-512, 2009
Encounter satisfaction in e‐tailing: are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
X Koufteros, C Droge, G Heim, N Massad, SK Vickery
Decision Sciences 45 (1), 5-48, 2014
Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study
MS Akturk, M Ketzenberg, GR Heim
Journal of Operations Management 61, 15-45, 2018
Service process configurations in electronic retailing: A taxonomic analysis of electronic food retailers
GR Heim, KK Sinha
Production and Operations Management 11 (1), 54-74, 2002
Service product configurations in electronic business-to-consumer operations: a taxonomic analysis of electronic food retailers
GR Heim, KK Sinha
Journal of Service Research 7 (4), 360-376, 2005
Consumer and co-producer roles in e-service: analysing efficiency and effectiveness of e-service designs
M Xue, GR Hein, PT Harker
International Journal of Electronic Business 3 (2), 174-197, 2005
Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses
GR Heim, ME Ketzenberg
Journal of Operations Management 29 (5), 449-461, 2011
Experiential learning in a management information systems course: Simulating IT consulting and CRM system procurement
GR Heim, L Meile, J Tease, J Glass, S Laher, J Rowan, K Comerford
Communications of the Association for Information Systems 15 (1), 25, 2005
Website efficiency, customer satisfaction and customer loyalty: A customer value driven perspective
M Xue, PT Harker, GR Heim
The Wharton School University of Pennsylvania, 2000
Antecedents and consequences of new product development practices and software tools: An exploratory study
GR Heim, DN Mallick, X Peng
IEEE Transactions on Engineering Management 59 (3), 428-442, 2011
Incorporating the dual customer roles in e-service design
M Xue, PT Harker, GR Heim
Center for Financial Institutions Working Papers, Wharton School Center for …, 2003
Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations
SJ Lee, JD Abbey, GR Heim, DC Abbey
Journal of Operations Management 47, 71-79, 2016
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