Susan Meyer Goldstein
Susan Meyer Goldstein
University of Minnesota - Carlson School of Management
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Use of structural equation modeling in operations management research: Looking back and forward
R Shah, SM Goldstein
Journal of Operations management 24 (2), 148-169, 2006
The service concept: the missing link in service design research?
SM Goldstein, R Johnston, JA Duffy, J Rao
Journal of Operations management 20 (2), 121-134, 2002
The role of culture as driver of quality management and performance: infrastructure versus core quality practices
M Naor, SM Goldstein, KW Linderman, RG Schroeder
Decision sciences 39 (4), 671-702, 2008
An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria
SM Meyer, DA Collier
Journal of operations management 19 (4), 403-426, 2001
The role of clinical and process quality in achieving patient satisfaction in hospitals
KA Marley, DA Collier, S Meyer Goldstein
Decision Sciences 35 (3), 349-369, 2004
Aligning supply chain management characteristics and interorganizational information system types: an exploratory study
R Shah, SM Goldstein, PT Ward
IEEE transactions on engineering management 49 (3), 282-292, 2002
A service positioning matrix
DA Collier, SM Meyer
International Journal of Operations & Production Management 18 (12), 1223-1244, 1998
Employee development: an examination of service strategy in a high‐contact service environment
SM Goldstein
Production and Operations Management 12 (2), 186-203, 2003
Operations management in the supply chain
R Schroeder, SM Goldstein
Total Supply Chain Management (Seventh Ed). McGraw-Hill Education, 2018
The effect of location, strategy, and operations technology on hospital performance
SM Goldstein, PT Ward, GK Leong, TW Butler
Journal of Operations Management 20 (1), 63-75, 2002
Empirical support for the Baldrige Award framework in US hospitals
SM Goldstein, SB Schweikhart
Health care management review 27 (1), 62-75, 2002
Linking publicness to operations management practices: a study of quality management practices in hospitals
SM Goldstein, M Naor
Journal of Operations Management 23 (2), 209-228, 2005
Explaining anomalous high performance in a health care supply chain
R Shah, SM Goldstein, BT Unger, TD Henry
Decision Sciences 39 (4), 759-789, 2008
A methodology for constructing collective causal maps
AJ Scavarda, T Bouzdine‐Chameeva, SM Goldstein, JM Hays, AV Hill
Decision Sciences 37 (2), 263-283, 2006
A review of the causal mapping practice and research literature
AJ Scavarda, T Bouzdin-Chameeva, S Goldstein, J Hays, A Hill
Second world conference on POM and 15th annual POM conference 30, 2004
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, S Meyer Goldstein, LJ Menor, ...
Journal of Service Management 29 (1), 55-97, 2018
Performance effects of physicians’ involvement in hospital strategic decisions
SM Goldstein, PT Ward
Journal of Service Research 6 (4), 361-372, 2004
Sage working group on vaccine hesitancy
S Goldstein, NE MacDonald, S Guirguis
Health communication and vaccine hesitancy. Vaccine 33 (34), 4212-4214, 2015
Ten years after: Interference of hospital slack in process performance benefits of quality practices
SM Goldstein, AR Iossifova
Journal of Operations Management 30 (1-2), 44-54, 2012
An empirical comparison of service matrices
DA Collier, SM Meyer
International Journal of Operations & Production Management 20 (6), 705-729, 2000
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