Willemijn van Dolen
Willemijn van Dolen
Hoogleraar Marketing, Universiteit van Amsterdam
Verified email at
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The influence of online store beliefs on consumer online impulse buying: A model and empirical application
T Verhagen, W Van Dolen
Information & Management 48 (8), 320-327, 2011
Virtual customer service agents: Using social presence and personalization to shape online service encounters
T Verhagen, J Van Nes, F Feldberg, W Van Dolen
Journal of Computer-Mediated Communication 19 (3), 529-545, 2014
Online purchase intentions: A multi-channel store image perspective
T Verhagen, W Van Dolen
Information & Management 46 (2), 77-82, 2009
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
W Van Dolen, K De Ruyter, J Lemmink
Journal of Business research 57 (4), 437-444, 2004
What you feel, is what you like influence of message appeals on customer engagement on Instagram
R Rietveld, W Van Dolen, M Mazloom, M Worring
Journal of Interactive Marketing 49 (1), 20-53, 2020
Satisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style
WM Van Dolen, PA Dabholkar, K De Ruyter
Journal of retailing 83 (3), 339-358, 2007
Customer-sales employee encounters: a dyadic perspective
W Van Dolen, J Lemmink, K De Ruyter, A De Jong
Journal of Retailing 78 (4), 265-279, 2002
Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions
A Kolk, P Hong, W Van Dolen
Business Strategy and the Environment 19 (5), 289-303, 2010
Role of local presence in online impulse buying
C Vonkeman, T Verhagen, W Van Dolen
Information & management 54 (8), 1038-1048, 2017
Trickle effects of cross-sector social partnerships
A Kolk, W van Dolen, M Vock
Journal of Business Ethics 94, 123-137, 2010
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
W Van Dolen, J Lemmink, J Mattsson, I Rhoen
Journal of Economic Psychology 22 (3), 359-376, 2001
Consumer engagement with brand posts on social media in consecutive stages of the customer journey
J Demmers, JWJ Weltevreden, WM van Dolen
International Journal of Electronic Commerce 24 (1), 53-77, 2020
Effectiveness of corporate employment web sites: How content and form influence intentions to apply
MJH Van Birgelen, MGM Wetzels, WM van Dolen
International Journal of Manpower 29 (8), 731-751, 2008
Understanding willingness to pay for social network sites
M Vock, WV Dolen, KD Ruyter
Journal of Service Research 16 (3), 311-325, 2013
Multimodal popularity prediction of brand-related social media posts
M Mazloom, R Rietveld, S Rudinac, M Worring, W Van Dolen
Proceedings of the 24th ACM international conference on Multimedia, 197-201, 2016
A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat
PA Dabholkar, WM van Dolen, K de Ruyter
Psychology & Marketing 26 (2), 145-174, 2009
Moderated group chat: an empirical assessment of a new e‐service encounter
WM van Dolen, K de Ruyter
International Journal of Service Industry Management 13 (5), 496-511, 2002
Hierarchical multi-label classification of social text streams
Z Ren, MH Peetz, S Liang, W Van Dolen, M De Rijke
Proceedings of the 37th international ACM SIGIR conference on Research …, 2014
On the role of social media in the ‘responsible’food business: Blogger buzz on health and obesity issues
HHM Lee, W Van Dolen, A Kolk
Journal of business ethics 118, 695-707, 2013
Creative participation: Collective sentiment in online co-creation communities
HHM Lee, W van Dolen
Information & Management 52 (8), 951-964, 2015
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