Ko de Ruyter
Ko de Ruyter
King's College, King's Business School, London, United Kingdom
Verified email at
Cited by
Cited by
On the relationship between store image, store satisfaction and store loyalty
J Bloemer, K De Ruyter
European Journal of marketing 32 (5/6), 499-513, 1998
What drives consumers to shop online? A literature review
T Perea, Monsuwe, BGC Dellaert, K De Ruyter
International Journal of Service Industry Management 15 (1), 102-121, 2004
Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
J Bloemer, K De Ruyter, P Peeters
International Journal of bank marketing 16 (7), 276-286, 1998
Linking perceived service quality and service loyalty: a multi‐dimensional perspective
J Bloemer, KO De Ruyter, M Wetzels
European journal of marketing 33 (11/12), 1082-1106, 1999
Response rate and response quality of internet-based surveys: An experimental study
E Deutskens, K De Ruyter, M Wetzels, P Oosterveld
Marketing letters 15, 21-36, 2004
The extended transportation-imagery model: A meta-analysis of the antecedents and consequences of consumers' narrative transportation
T Van Laer, K De Ruyter, LM Visconti, M Wetzels
Journal of Consumer research 40 (5), 797-817, 2014
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
M Kleijnen, K De Ruyter, M Wetzels
Journal of retailing 83 (1), 33-46, 2007
Handbook of industrial engineering: technology and operations management Service systems and service quality
G Salvendy
John Wiley & Sons, 2001
Customer-to-customer interactions: broadening the scope of word of mouth research
B Libai, R Bolton, MS Bügel, K De Ruyter, O Götz, H Risselada, ...
Journal of service research 13 (3), 267-282, 2010
On the relationship between perceived service quality, service loyalty and switching costs
K De Ruyter, M Wetzels, J Bloemer
International journal of service industry management 9 (5), 436-453, 1998
Social capital production in a virtual P3 community
C Mathwick, C Wiertz, K De Ruyter
Journal of consumer research 34 (6), 832-849, 2008
Customer adoption of e‐service: an experimental study
K De Ruyter, M Wetzels, M Kleijnen
International journal of service industry management 12 (2), 184-207, 2001
More than words: The influence of affective content and linguistic style matches in online reviews on conversion rates
S Ludwig, K De Ruyter, M Friedman, EC Brüggen, M Wetzels, G Pfann
Journal of marketing 77 (1), 87-103, 2013
Antecedents of commitment and trust in customer–supplier relationships in high technology markets
K De Ruyter, L Moorman, J Lemmink
Industrial Marketing Management 30 (3), 271-286, 2001
Unraveling the personalization paradox: The effect of information collection and trust-building strategies on online advertisement effectiveness
E Aguirre, D Mahr, D Grewal, K De Ruyter, M Wetzels
Journal of retailing 91 (1), 34-49, 2015
Understanding customer engagement in services
P Patterson, T Yu, K De Ruyter
Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006
Beyond the call of duty: Why customers contribute to firm-hosted commercial online communities
C Wiertz, K de Ruyter
Organization studies 28 (3), 347-376, 2007
Marketing service relationships: the role of commitment
M Wetzels, K De Ruyter, M Van Birgelen
Journal of business & industrial marketing 13 (4/5), 406-423, 1998
Consumer acceptance of wireless finance
M Kleijnen, M Wetzels, K De Ruyter
Journal of financial services marketing 8, 206-217, 2004
Merging service quality and service satisfaction. An empirical test of an integrative model
K De Ruyter, J Bloemer, P Peeters
Journal of economic psychology 18 (4), 387-406, 1997
The system can't perform the operation now. Try again later.
Articles 1–20