Snehasish Banerjee
TitleCited byYear
Customer knowledge management via social media: the case of Starbucks
AYK Chua, S Banerjee
Journal of Knowledge Management, 2013
2572013
In search of patterns among travellers' hotel ratings in TripAdvisor
S Banerjee, AYK Chua
Tourism Management 53, 125-131, 2016
1412016
Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality
AYK Chua, S Banerjee
Computers in Human Behavior 54, 547-554, 2016
882016
Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth
AYK Chua, S Banerjee
Journal of the Association for Information Science and Technology 66 (2 …, 2015
632015
So fast so good: An analysis of answer quality and answer speed in community question‐answering sites
AYK Chua, S Banerjee
Journal of the American Society for Information Science and Technology 64 …, 2013
562013
Reliability of reviews on the Internet: The case of Tripadvisor
AYK Chua, S Banerjee
World Congress on Engineering & Computer Science, 453-457, 2013
452013
Applauses in hotel reviews: Genuine or deceptive?
S Banerjee, AYK Chua
2014 Science and Information Conference, 938-942, 2014
442014
Using supervised learning to classify authentic and fake online reviews
S Banerjee, AYK Chua, JJ Kim
Proceedings of the 9th International Conference on Ubiquitous Information …, 2015
272015
Answers or no answers: Studying question answerability in stack overflow
AYK Chua, S Banerjee
Journal of Information Science 41 (5), 720-731, 2015
252015
How businesses draw attention on Facebook through incentives, vividness and interactivity
AYK Chua, S Banerjee
252015
A study of manipulative and authentic negative reviews
S Banerjee, AYK Chua
Proceedings of the 8th International Conference on Ubiquitous Information …, 2014
222014
A theoretical framework to identify authentic online reviews
S Banerjee, AYK Chua
Online Information Review, 2014
212014
Intentions to trust and share online health rumors: An experiment with medical professionals
AYK Chua, S Banerjee
Computers in Human Behavior 87, 1-9, 2018
182018
Measuring the effectiveness of answers in Yahoo! Answers
AYK Chua, S Banerjee
Online Information Review, 2015
182015
A linguistic framework to distinguish between genuine and deceptive online reviews
S Banerjee, AY Chua
Proceedings of the International Conference on Internet Computing and Web …, 2014
172014
Analyzing review efficacy on Amazon.com: Does the rich grow richer?
AYK Chua, S Banerjee
Computers in Human Behavior 75, 501-509, 2017
152017
Marketing via social networking sites: A study of brand-post popularity for brands in Singapore
AYK Chua, S Banerjee
152015
Motivations to Adopt Green ICT: A Tale of Two Organizations
S Banerjee, T Yu Sing, AR Chowdhury, H Anwar
International Journal of Green Computing (IJGC) 4 (2), 1-11, 2013
142013
To share or not to share: the role of epistemic belief in online health rumors
AYK Chua, S Banerjee
International journal of medical informatics 108, 36-41, 2017
112017
Authentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotels
S Banerjee, AYK Chua
Journal of Information Science 43 (1), 122-134, 2017
112017
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