| Customer knowledge management via social media: the case of Starbucks AYK Chua, S Banerjee Journal of Knowledge Management, 2013 | 257 | 2013 |
| In search of patterns among travellers' hotel ratings in TripAdvisor S Banerjee, AYK Chua Tourism Management 53, 125-131, 2016 | 141 | 2016 |
| Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality AYK Chua, S Banerjee Computers in Human Behavior 54, 547-554, 2016 | 88 | 2016 |
| Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth AYK Chua, S Banerjee Journal of the Association for Information Science and Technology 66 (2 …, 2015 | 63 | 2015 |
| So fast so good: An analysis of answer quality and answer speed in community question‐answering sites AYK Chua, S Banerjee Journal of the American Society for Information Science and Technology 64 …, 2013 | 56 | 2013 |
| Reliability of reviews on the Internet: The case of Tripadvisor AYK Chua, S Banerjee World Congress on Engineering & Computer Science, 453-457, 2013 | 45 | 2013 |
| Applauses in hotel reviews: Genuine or deceptive? S Banerjee, AYK Chua 2014 Science and Information Conference, 938-942, 2014 | 44 | 2014 |
| Using supervised learning to classify authentic and fake online reviews S Banerjee, AYK Chua, JJ Kim Proceedings of the 9th International Conference on Ubiquitous Information …, 2015 | 27 | 2015 |
| Answers or no answers: Studying question answerability in stack overflow AYK Chua, S Banerjee Journal of Information Science 41 (5), 720-731, 2015 | 25 | 2015 |
| How businesses draw attention on Facebook through incentives, vividness and interactivity AYK Chua, S Banerjee | 25 | 2015 |
| A study of manipulative and authentic negative reviews S Banerjee, AYK Chua Proceedings of the 8th International Conference on Ubiquitous Information …, 2014 | 22 | 2014 |
| A theoretical framework to identify authentic online reviews S Banerjee, AYK Chua Online Information Review, 2014 | 21 | 2014 |
| Intentions to trust and share online health rumors: An experiment with medical professionals AYK Chua, S Banerjee Computers in Human Behavior 87, 1-9, 2018 | 18 | 2018 |
| Measuring the effectiveness of answers in Yahoo! Answers AYK Chua, S Banerjee Online Information Review, 2015 | 18 | 2015 |
| A linguistic framework to distinguish between genuine and deceptive online reviews S Banerjee, AY Chua Proceedings of the International Conference on Internet Computing and Web …, 2014 | 17 | 2014 |
| Analyzing review efficacy on Amazon.com: Does the rich grow richer? AYK Chua, S Banerjee Computers in Human Behavior 75, 501-509, 2017 | 15 | 2017 |
| Marketing via social networking sites: A study of brand-post popularity for brands in Singapore AYK Chua, S Banerjee | 15 | 2015 |
| Motivations to Adopt Green ICT: A Tale of Two Organizations S Banerjee, T Yu Sing, AR Chowdhury, H Anwar International Journal of Green Computing (IJGC) 4 (2), 1-11, 2013 | 14 | 2013 |
| To share or not to share: the role of epistemic belief in online health rumors AYK Chua, S Banerjee International journal of medical informatics 108, 36-41, 2017 | 11 | 2017 |
| Authentic versus fictitious online reviews: A textual analysis across luxury, budget, and mid-range hotels S Banerjee, AYK Chua Journal of Information Science 43 (1), 122-134, 2017 | 11 | 2017 |
Alton ChuaNanyang Technological UniversityVerified email at ntu.edu.sg
