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Uzay Damali
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Barriers to swift, even flow in the internal supply chain of perioperative surgical services department: a case study
LD Fredendall, JB Craig, PJ Fowler, U Damali
Decision Sciences 40 (2), 327-349, 2009
1072009
Co-creating value using customer training and education in a healthcare service design
U Damali, JL Miller, LD Fredendall, DW Moore, CJ Dye
Journal of Operations Management 47, 80-97, 2016
772016
Perioperative workflow: barriers to efficiency, risks, and satisfaction
PH Fowler, J Craig, LD Fredendall, U Damali
AORN journal 87 (1), 187-208, 2008
612008
Customer participation risk management: conceptual model and managerial assessment tool
U Damali, E Secchi, SS Tax, D McCutcheon
Journal of Service Management 32 (1), 27-51, 2021
212021
Investigation of cloud ERP adoption in the healthcare industry through technology-organization-environment (TOE) framework: Qualitative study
U Damali, M Kocakulah, AS Ozkul
International Journal of Healthcare Information Systems and Informatics …, 2021
112021
Divided perception of drinking water safety: Another manifestation of America’s Racial Gap
O Apul, R Grissom, U Damali, R Toof
ACS ES&T Water 1 (1), 6-7, 2020
112020
Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
U Damali, LD Fredendall, JL Miller, DW Moore, CJ Dye
Decision Sciences 53 (4), 750-770, 2022
92022
Refining shippers’ dyadic cost, risk, and delivery responsibilities: The principal changes to Incoterms and a transaction cost focus for the future
DM Stapleton, V Pande, S Ghosh, U Damali
Journal of Transportation Management 24 (2), 3, 2014
82014
Customer and employee perceptual congruence in service co-production
AS Ozkul, U Damali, AM Nandialath, A Stapleton
Quality Management Journal 26 (1), 2-17, 2019
32019
Determining optimum customer participation level in services: perceptual biases and congruence
AS Ozkul, U Damali, AM Nandialath, AM Stapleton
International Journal of Productivity and Quality Management 30 (3), 323-342, 2020
22020
Managing customer performance in services
E Secchi, U Damali, D McCutcheon, SS Tax
The Routledge Handbook of Service Research Insights and Ideas, 302, 2020
12020
ESSAYS ON CUSTOMER TRAINING AND EDUCATION IN SERVICE DESIGN
U Damali
12011
Quality Improvement of Healthcare Services Through Data Analytics Processes
U Damali, AS Ozkul
Advancement in Business Analytics Tools for Higher Financial Performance, 76-93, 2023
2023
Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics
U Damali, E Secchi, SS Tax, J Kessler
Research Handbook on Services Management, 54-69, 2022
2022
Business sophomore students’ perceptions of accounting profession: Evidence for any change in two decades
R Pekdemir, MC Kocakulah, U Damali, M Ercan
Journal of Accounting and Finance 22 (2), 169-191, 2022
2022
Response to the Comment “Closing America’s Racial Gap around Drinking Water Quality Perceptions and the Role of the Environmental Engineering and Science Academic Community”
O Apul, R Grissom, U Damali, R Toof
ACS ES&T Water 1 (2), 461-461, 2021
2021
PART I SERVICE STRATEGY
UM Apte, US Karmarkar, HK Nath, O Benedettini, C Kowalkowski, ...
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Articles 1–17