| Barriers to swift, even flow in the internal supply chain of perioperative surgical services department: a case study LD Fredendall, JB Craig, PJ Fowler, U Damali Decision Sciences 40 (2), 327-349, 2009 | 102 | 2009 |
| Co-creating value using customer training and education in a healthcare service design U Damali, JL Miller, LD Fredendall, DW Moore, CJ Dye Journal of Operations Management 47, 80-97, 2016 | 72 | 2016 |
| Perioperative workflow: barriers to efficiency, risks, and satisfaction PH Fowler, J Craig, LD Fredendall, U Damali AORN journal 87 (1), 187-208, 2008 | 57 | 2008 |
| Customer participation risk management: conceptual model and managerial assessment tool U Damali, E Secchi, SS Tax, D McCutcheon Journal of Service Management 32 (1), 27-51, 2021 | 15 | 2021 |
| Divided perception of drinking water safety: Another manifestation of America’s Racial Gap O Apul, R Grissom, U Damali, R Toof ACS ES&T Water 1 (1), 6-7, 2020 | 9 | 2020 |
| Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity U Damali, LD Fredendall, JL Miller, DW Moore, CJ Dye Decision Sciences 53 (4), 750-770, 2022 | 8 | 2022 |
| Investigation of cloud ERP adoption in the healthcare industry through technology-organization-environment (TOE) framework: Qualitative study U Damali, M Kocakulah, AS Ozkul International Journal of Healthcare Information Systems and Informatics …, 2021 | 7 | 2021 |
| Refining shippers’ dyadic cost, risk, and delivery responsibilities: The principal changes to Incoterms and a transaction cost focus for the future DM Stapleton, V Pande, S Ghosh, U Damali Journal of Transportation Management 24 (2), 3, 2014 | 6 | 2014 |
| Customer and employee perceptual congruence in service co-production AS Ozkul, U Damali, AM Nandialath, A Stapleton Quality Management Journal 26 (1), 2-17, 2019 | 3 | 2019 |
| Determining optimum customer participation level in services: perceptual biases and congruence AS Ozkul, U Damali, AM Nandialath, AM Stapleton International Journal of Productivity and Quality Management 30 (3), 323-342, 2020 | 2 | 2020 |
| Managing customer performance in services E Secchi, U Damali, D McCutcheon, SS Tax The Routledge Handbook of Service Research Insights and Ideas, 302, 2020 | 1 | 2020 |
| ESSAYS ON CUSTOMER TRAINING AND EDUCATION IN SERVICE DESIGN U Damali | 1 | 2011 |
| Quality Improvement of Healthcare Services Through Data Analytics Processes U Damali, AS Ozkul Advancement in Business Analytics Tools for Higher Financial Performance, 76-93, 2023 | | 2023 |
| Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics U Damali, E Secchi, SS Tax, J Kessler Research Handbook on Services Management, 54, 2022 | | 2022 |
| Business sophomore students’ perceptions of accounting profession: Evidence for any change in two decades R Pekdemir, MC Kocakulah, U Damali, M Ercan Journal of Accounting and Finance 22 (2), 169-191, 2022 | | 2022 |
| Response to the Comment “Closing America’s Racial Gap around Drinking Water Quality Perceptions and the Role of the Environmental Engineering and Science Academic Community” O Apul, R Grissom, U Damali, R Toof ACS ES&T Water 1 (2), 461-461, 2021 | | 2021 |
| PART I SERVICE STRATEGY UM Apte, US Karmarkar, HK Nath, O Benedettini, C Kowalkowski, ... | | |
Lawrence FredendallClemson UniversityVerified email at clemson.edu
