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Uzay Damali
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Barriers to swift, even flow in the internal supply chain of perioperative surgical services department: a case study
LD Fredendall, JB Craig, PJ Fowler, U Damali
Decision Sciences 40 (2), 327-349, 2009
972009
Co-creating value using customer training and education in a healthcare service design
U Damali, JL Miller, LD Fredendall, DW Moore, CJ Dye
Journal of Operations Management 47, 80-97, 2016
632016
Perioperative workflow: barriers to efficiency, risks, and satisfaction
PH Fowler, J Craig, LD Fredendall, U Damali
AORN journal 87 (1), 187-208, 2008
572008
Customer participation risk management: conceptual model and managerial assessment tool
U Damali, E Secchi, SS Tax, D McCutcheon
Journal of Service Management, 2020
132020
Divided perception of drinking water safety: another manifestation of America’s Racial Gap
O Apul, R Grissom, U Damali, R Toof
ACS ES&T Water 1 (1), 6-7, 2020
72020
Refining shippers’ dyadic cost, risk, and delivery responsibilities: The principal changes to Incoterms and a transaction cost focus for the future
DM Stapleton, V Pande, S Ghosh, U Damali
Journal of Transportation Management 24 (2), 3, 2014
62014
Enhancing patient participation in healthcare operations through patient training and education using the theoretical lens of media synchronicity
U Damali, LD Fredendall, JL Miller, DW Moore, CJ Dye
Decision Sciences 53 (4), 750-770, 2022
12022
Managing customer performance in services
E Secchi, U Damali, D McCutcheon, SS Tax
The Routledge Handbook of Service Research Insights and Ideas, 302, 2020
12020
Determining optimum customer participation level in services: perceptual biases and congruence
AS Ozkul, U Damali, AM Nandialath, AM Stapleton
International Journal of Productivity and Quality Management 30 (3), 323-342, 2020
12020
Customer and employee perceptual congruence in service co-production
AS Ozkul, U Damali, AM Nandialath, A Stapleton
Quality Management Journal 26 (1), 2-17, 2019
12019
ESSAYS ON CUSTOMER TRAINING AND EDUCATION IN SERVICE DESIGN
U Damali
12011
Adopting a low-contact, high-focus healthcare service strategy in the era of pandemics
U Damali, E Secchi, SS Tax, J Kessler
Research Handbook on Services Management, 54-69, 2022
2022
Investigation of Cloud ERP Adoption in the Healthcare Industry Through Technology-Organization-Environment (TOE) Framework: Qualitative Study
U Damali, M Kocakulah, AS Ozkul
International Journal of Healthcare Information Systems and Informatics …, 2021
2021
Response to the Comment “Closing America’s Racial Gap around Drinking Water Quality Perceptions and the Role of the Environmental Engineering and Science Academic Community”
O Apul, R Grissom, U Damali, R Toof
ACS ES&T Water 1 (2), 461-461, 2021
2021
PART I SERVICE STRATEGY
UM Apte, US Karmarkar, HK Nath, O Benedettini, C Kowalkowski, ...
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Articles 1–15