Les Johnson
Cited by
Cited by
The role of perceived risk in the quality-value relationship: A study in a retail environment
JC Sweeney, GN Soutar, LW Johnson
Journal of retailing 75 (1), 77-105, 1999
Measuring perceptions of brand luxury
F Vigneron, LW Johnson
Advances in luxury brand management, 199-234, 2017
A review and a conceptual framework of prestige-seeking consumer behavior
F Vigneron, LW Johnson
Academy of marketing science review 1 (1), 1-15, 1999
Modeling the determinants of customer satisfaction for business-to-business professional services
PG Patterson, LW Johnson, RA Spreng
Journal of the academy of marketing science 25, 4-17, 1997
Applied discrete-choice modelling
DA Hensher, LW Johnson
Routledge, 2018
A hierarchical model of health service quality: scale development and investigation of an integrated model
TS Dagger, JC Sweeney, LW Johnson
Journal of service research 10 (2), 123-142, 2007
Retail service quality and perceived value: A comparison of two models
JC Sweeney, GN Soutar, LW Johnson
Journal of retailing and Consumer Services 4 (1), 39-48, 1997
Antecedents of consumer brand engagement and brand loyalty
C Leckie, MW Nyadzayo, LW Johnson
Journal of Marketing Management 32 (5-6), 558-578, 2016
Advertising corporate social responsibility initiatives to communicate corporate image: Inhibiting scepticism to enhance persuasion
A Pomering, LW Johnson
Corporate Communications: An International Journal 14 (4), 420-439, 2009
A customer‐service worker relationship model
LL Bove, LW Johnson
International Journal of service industry management 11 (5), 491-511, 2000
Why consumers use and do not use technology‐enabled services
RH Walker, LW Johnson
Journal of services Marketing 20 (2), 125-135, 2006
Consumer emotional brand attachment with social media brands and social media brand equity
A Dwivedi, LW Johnson, DC Wilkie, L De Araujo-Gil
European Journal of Marketing 53 (6), 1176-1204, 2019
Celebrity endorsement, self-brand connection and consumer-based brand equity
A Dwivedi, LW Johnson, RE McDonald
Journal of Product & Brand Management 24 (5), 449-461, 2015
Customer empowerment and relationship outcomes in healthcare consultations
R Ouschan, J Sweeney, L Johnson
European Journal of Marketing 40 (9/10), 1068-1086, 2006
Customer relationships with service personnel: do we measure closeness, quality or strength?
LL Bove, LW Johnson
Journal of business research 54 (3), 189-197, 2001
Disconfirmation of expectations and the gap model of service quality: an integrated paradigm
PG Patterson, LW Johnson
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
Greenwash and green purchase intention: The mediating role of green skepticism
TTH Nguyen, Z Yang, N Nguyen, LW Johnson, TK Cao
Sustainability 11 (9), 2653, 2019
Impact of self on attitudes toward luxury brands among teens
LA Gil, KN Kwon, LK Good, LW Johnson
Journal of Business Research 65 (10), 1425-1433, 2012
Making conversations with chatbots more personalized
M Shumanov, L Johnson
Computers in Human Behavior 117, 106627, 2021
Conceptualising a contemporary marketing mix for sustainable tourism
A Pomering, G Noble, LW Johnson
Journal of Sustainable Tourism 19 (8), 953-969, 2011
The system can't perform the operation now. Try again later.
Articles 1–20